On Computer Touching

Nora

Posted: 11/09/24

On Computer Touching

there's a common sentiment in some communities i'm in that people who understand computers at more than the most surface level can't really be trusted. and, yk, i get it; it's an inscrutable, esoteric, yet deeply powerful art, and the people who practice it are often quite disconnected from society by financial privilege or simple introversion. it's one of many reasons i call what i do wizardry, which is meant in the AD&D, swords and sorcery, Forbidden Tower sense - but, at the same time, it isn't actually magic; it's a complicated tower of social conventions baked, in part, into sophisticated patterns of metal on glass.

lots of folks in my little pocket of the 'net, myself included, use the term "computer toucher" broadly and with only a little irony to mean programmers, hackers, system administrators, computer engineers, and the like - but that's silly, right? if we're talking via the League, we're touching computers; if we're talking via Discord, we're touching computers; by definition, anyone reading this post in its original medium is a "computer toucher" in its literal sense.

i certainly don't believe it's incumbent upon everyone to understand "how computer work" in any detailed sense. i have four years of formal education and a decade of autodidactism behind my knowledge of things like the syntax and semantics of programming languages, the operation of network protocols, and the conventions behind USB device communication. i have an entire bookshelf full of titles like Linux Kernel Development (not recommended) and Rust Atomics and Locks (a damn good book). you do not and should not need to understand all this nonsense to live in the world. that said, i do think there is a basic level of competency that it's reasonable to expect from people who use computers on a daily basis, and the more i see companies like Apple and Google try to erode computer education, the more important i think it is to make sure people get some.

to analogize: i drive a car (i know, i hate it too lol.) i am not a "car person"; i know some people who are, which is great, because i can ask them for help with things like changing my oil. i don't really understand why i have to change the oil; does it like, get hot and chemically change? does it get contaminated with dust? i haven't found the time to look into it. i don't know how my car works; i understand that it's got an engine and a transmission (though i'm not totally sure what that is). and that's okay.

but can you imagine if i tried to drive a car without ever learning that cars use gasoline? if i tried to get a license without learning the difference between the accelerator and the brake? if i got angry and shut down the conversation when i said i didn't want to set my e-brake on a steep hill and someone tried to tell me that it's unsafe? that's absurd.

that's how i feel about computers. no, people shouldn't have to know what a kernel is to use Discord, and indeed they do not. but you do have to know that the car burns gas. you are on the hook for understanding the basic operating principle of the thing you're operating - the thing that runs every nook and cranny of the society you live in.

Moose

Munchin and Musing

Posted: 12/4/24

It does amaze me how many people don't understand really basic computer concepts. And I get that I'm a techy person, and so I'm just going to be more familiar than the average person. But when interacting with users I just...I just don't understand how little they can know and get by with. It's part of the reason I wrote the blog about Common Computer Terms and Shortcuts. Hell, it's part of the reason I made this site at all - to try to explain different tech things.

Some examples though of things that caught me off guard when users didn't know:

  • I helped a user once who did not understand the concept of a Password. Whenever I tried to get them to change or put in their password, they kept just typing in their username and asking what I meant by a password.
  • There's been a surprisingly large amount of users who don't know their own phone PINs (because they normally just use biometric unlock) or who do not know their Apple account passwords.
  • We recently replaced everyones laptop in our organization, and there was a shocking amount of people who did not know where things were saved. They only knew how to find documents based on Word's (or whatever program's) "Recently Edited" page
  • This one I sort of go back and forth on if I think the average user should understand, but sort of bugged me. Often we have users who are in one room remoting back to their laptops in another room. They will often say "I'm trying to remote into name of desktop they're sitting in front of" rather than saying they're trying to remote into their laptops. This always causes some confusion as to figuring out where exactly the user is, and where they're trying to get to
    • On the same tangent, we've had users get confused about why we need to take a look at their laptops when RDP is not working, as "that has nothing to do with it!". Just a general lack of understanding on what exactly is happening when they remote into their laptops.
  • Another one I sort of go back and forth with on if it's important or if the average user should know, but so many people don't understand that "the Cloud" is just someone else's computer.
  • I had a friend once get an external monitor to use with their laptop. As we were talking about it over text, they mentioned that the monitor had come with an install disk, and they were annoyed because they didn't have a CD player with their laptop. I told them to just plug the monitor in, as there shouldn't need to be anything to install. They ended up going out, buying an external CD player, and running the install disk anyways.


It's one of those things I try to remind myself of - that there's plenty I don't know how the basics of it works in my life either. I also have seen people mention online it seems like millenials are really the only one with inherent computer skills. I've seen someone mention that it seems like the millenials had computer classes in schools, about the basics, but that has gone away with younger generations because it's expected they just learn about it at home. Also of course, so many people don't really use computers for anything. It all happens on their phones now. So a lot of the basics are just things people don't interact with anyways.